Frequently Asked Questions

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1. What is your turnaround time for print jobs?
2. How long does it take for a proof on a new or revised order?
3. What is a "proof"?
4. Why do I need to look at a proof if I've already given you everything I need to have done?
5. Which is better: digital or offset?

1. What is your turnaround time for print jobs?
   We complete most standard jobs in three days or less after "sign off." In other words, if we receive your repeat order or approved proof on a Monday, your job should be in your hands on Thursday.
   
   If that's not fast enough, just let us know. We have turned around print jobs in just hours for clients in a bind.
2. How long does it take for a proof on a new or revised order?
   We complete most proofs within 24 hours. Exceptions include projects with extensive design components or voluminous changes. If you need your proof even faster, let us know and we'll try to accomodate.
   
   Proofs are generally not required for repeat jobs, as long as we have your electronic files and a sample on file.
   
   Please check your proofs extremely carefully. Even if you have only one small change, it is imperative that you review the ENTIRE document again.
3. What is a "proof"?
   A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
   On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
4. Why do I need to look at a proof if I've already given you everything I need to have done?
   Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
5. Which is better: digital or offset?
   Offset printing generally produces superior quality and is less expensive than digital printing at quantities over 300 or 500.
   
   Digital printing is best at very short runs and for jobs requiring personalization.
   
   To provide a more precise answer, we can estimate your job using both technologies and then help you analyze the trade-offs.

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